1. introduction
Welcome to BAT PHONE ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our AI-powered calling service.
2. information we collect
We collect information you provide directly to us, such as:
- Email address and contact information when you sign up for our services
- Call recordings and transcripts from employee conversations with the AI
- Call metadata including duration, timestamp, and phone numbers
- Objectives and instructions you provide for AI conversations
- Communication preferences and account settings
- Any other information you choose to provide
3. how we use your information
We use the information we collect to:
- Provide, maintain, and improve our AI calling services
- Conduct AI conversations based on your objectives
- Generate synthesized insights and reports from call data
- Communicate with you about services, updates, and offers
- Respond to your comments, questions, and requests
- Protect against fraud and abuse
- Improve AI conversation quality and capabilities
4. information sharing
We do not sell, trade, or otherwise transfer your personal information to third parties. We may share information:
- With your consent
- To comply with legal obligations
- To protect our rights and safety
- With service providers who assist in our operations (under strict confidentiality agreements)
- With AI model providers solely for processing calls (data is not used for training)
5. data security
We implement comprehensive technical and organizational measures to protect your information:
- End-to-end encryption for all call data in transit
- Encryption at rest for stored recordings and transcripts
- Secure cloud infrastructure with regular security audits
- Access controls and authentication requirements
- Regular security assessments and updates
6. data retention
We retain call recordings, transcripts, and related data as specified in your service agreement. You may request deletion of specific data or your entire account at any time, subject to legal retention requirements.
7. your rights
You have the right to:
- Access your personal information and call data
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Data portability
- Object to certain data processing activities
8. employee privacy
Organizations using BAT PHONE are responsible for informing their employees about the AI-powered nature of calls and obtaining any necessary consents as required by applicable law. We recommend transparent communication about how call data will be used and protected.
9. changes to this privacy policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.
10. contact us
If you have any questions about this Privacy Policy or our data practices, please contact us through the information provided on our website.